A full class doesn’t have to mean lost revenue. Enable a waitlist so students can hold their place in line and get automatically confirmed when a spot opens. Admins can fine-tune timing, capacity, and confirmations from the dashboard.
1) Turn on the Waitlist feature
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Go to Studio Settings and open the Add-Ons tab.
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Find Waitlist management and open its settings (gear icon).
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Set the Waitlist Grace Period (minutes) — the cut-off before class start when the waitlist should stop accepting new sign-ups. Save your changes.
2) Define when the waitlist should kick in (per class)
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Open Schedule, select the class, and click Edit from the left panel.
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In Advanced Data, set the Class Capacity — the maximum number of attendees allowed before the waitlist turns on.
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Click Next, then Save.
3) How students join the waitlist
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When capacity is reached, the Book button switches to Add to Waitlist everywhere the class appears (your schedule, your website embed, and the mobile app). Students tap it to join.
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If front desk staff manually try to book someone into a full class, that person is placed on the waitlist automatically.
4) Notifications sent to waitlisted students
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Students receive an email confirming they’re on the waitlist.
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You can customize this message under Settings → Studio Settings → Email Notifications.
5) Filling spots when they open
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Automatic confirmation: When a seat becomes available, the next person in line is automatically emailed a confirmation.
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Manual confirmation by staff: From the main dashboard, open the Booking screen for the class and click Confirm to immediately secure a spot for any waitlisted student (this bypasses capacity rules).
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When the student arrives, you can also add them directly from the booking window to finalize attendance.
Tips & best practices
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Use a grace period that fits your no-show patterns (e.g., close the waitlist 15–30 minutes before class).
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Set realistic capacity based on room size and safety rules; the waitlist only activates after this threshold.
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Customize your notification copy so students know how confirmations work and when to check email.